Frequently asked questions

You can pay by credit card and with the payment solutions offered on the checkout page. All transactions are secure and encrypted: we never have access to your bank details.

Yes! At checkout, choose Klarna and the “Pay in 3” option: you pay the first instalment when you order, and the next two are collected automatically every 30 days, with no fees. From €49, you also get free shipping.

Subject to approval by Klarna. The details are shown to you before you confirm your payment.

Yes, as long as it hasn't shipped yet. Write to us as soon as possible with your order number and we'll take care of it. For a personalized product, changes are only possible before personalization begins.

Enter your code in the "Discount code" field at checkout: the discount is applied immediately. By subscribing to our newsletter, you get 10% off your first order.

Discounts cannot be combined (promo code, bundles, 2nd at -50%…): if several apply, the one that saves you the most is kept automatically.

The confirmation usually arrives within minutes of your order. Please check your spam folder. If you can't find it, contact us: we'll check your order and resend it.

Your order arrives within 3 to 10 days depending on the product and stock. The estimated delivery time for each item is shown on its product page, just below the add-to-cart button.

• France: €4.90, free from €49.
• European Union: €7.90, free from €79.

Shipping costs are always shown before you confirm your payment.

We deliver to France and all European Union countries.

As soon as your order ships, you receive an email with your tracking number. It lets you follow your package all the way to your door.

Yes, it can happen: an order with several items may be delivered in several packages. Each package has its own tracking. If an item is still missing after 10 days, contact us.

First check your package tracking. If it hasn't arrived after 10 days, write to us with your order number: we'll review the situation with you and find a solution.

Yes: you have 14 days from receipt to change your mind, without having to give a reason. Let us know by email, then send the item back in its original condition. Full details are in our refund policy.

Personalized products (engraved collars, custom tags) cannot be returned, except in case of a defect or an error on our part.

No later than 14 days after your withdrawal request, using the same payment method as for your order. The refund may be made once we receive the returned item or proof that it has been shipped.

Contact us as soon as you receive it with your order number and a few photos. We will offer a replacement or a refund, at no cost to you. This also applies to personalized products in case of an error on our part.

Yes. All our products benefit from the 2-year legal guarantee of conformity and the guarantee against hidden defects. If there is a problem, write to us: we will find a solution together.

Each product page includes a size guide in centimetres. Measure your pet with a soft tape measure:

• Chest girth: the widest part of the chest, just behind the front legs;
• Neck girth: at the base of the neck, where the collar sits;
• Back length: from the base of the neck to the base of the tail.

Chest girth is the most important measurement for clothing.

Choose the larger size: your companion will move more comfortably. For a collar, leave room for two fingers between the collar and the neck.

We make sure our photos are as accurate as possible. A slight difference in shade may still appear depending on your screen settings.

We recommend a gentle cold wash and air drying, unless the label says otherwise. Avoid the tumble dryer to preserve the shape and softness of the clothes.

On the collar page, enter the text to engrave or click "Personalize my tag" to type your text and preview the result. You can only add it to the cart once the personalization has been filled in.

The limit is shown on each product page. Tip: the shorter the text, the larger and more legible it will be. Your pet's name and your phone number are the essentials so that someone can bring them back to you.

Contact us immediately after your order with your order number and the corrected text. We can change it as long as the personalization has not started. Please proofread carefully before confirming: an engraved product can no longer be changed.

The reviews shown on our product pages are about the product. They come from our customers and from buyers of the same item on other sales platforms. We publish all reviews, positive and negative, without editing them.

Write to us from the Contact page: a real person replies within 24 hours (business days). Please include your order number so we can help you faster.